Global Hospitality Operations Management (GOM)

Program overview

The Global Hospitality Operations Management (GOM) program is an eight-month graduate certificate designed to immerse students in the dynamic hospitality industry. This program emphasizes the importance of outstanding service and equips students with essential knowledge in operations management, revenue management, and marketing techniques. Students will develop core skills in service design and delivery, linking these concepts to effective business processes used globally. With a focus on real-world applications, the program includes learning from industry leaders and utilizing state-of-the-art labs and fieldwork projects to enhance expertise.

Program structure

The Global Hospitality Operations Management program is structured to provide a comprehensive learning experience over a duration of 2 semesters (8 months). The program is offered in a hybrid delivery format, combining online coursework with in-person classes. Key features of the program structure include:

• Full-time study option to ensure an immersive educational experience.
• Fieldwork component requiring 150 hours in a professional setting, integrating classroom learning with real business situations.
• Optional work term available for students seeking hands-on experience in the hospitality field, allowing flexibility to switch between work term and non-work term streams.

Students will also benefit from interactive learning spaces and the opportunity to engage with professors both in-person and online, ensuring a well-rounded educational experience.

Featured Experiences

The Global Hospitality Operations Management program offers several unique features that enhance the learning experience:

• Fieldwork: An integral part of the program, providing practical experience in a professional setting.
• Optional Work Term: Students can opt for a work term to gain valuable hands-on experience, with support provided for job search and preparation.
• Industry Engagement: Learn from industry leaders and educators, gaining insights from their expertise.
• State-of-the-art Labs: Utilize advanced facilities to enhance learning and practical skills.
• Branded Uniform: Students wear a Seneca branded uniform, helping them feel job-ready from the start.

Career Options

Graduates of the Global Hospitality Operations Management program can pursue a variety of career opportunities in Canada, including:

• Assistant Manager – Operations: Oversee daily operations and ensure efficient service delivery in hospitality settings.
• Assistant Manager – Hotel: Support hotel management in operations, guest services, and staff coordination.
• Banquet Manager: Plan and manage events, ensuring seamless execution and guest satisfaction.
• Catering Sales Manager: Drive catering sales and manage client relationships for events and functions.
• Conference Service Manager: Coordinate logistics and services for conferences and meetings, ensuring a positive experience for attendees.
• Customer Experience Manager: Enhance customer satisfaction and loyalty through effective service strategies.
• Manager of Customer Loyalty and Retention: Develop programs to retain customers and enhance their loyalty to the brand.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.