Hospitality - Hotel Operations Management

Program Overview

The Hospitality - Hotel Operations Management program at Centennial College equips students with essential business skills and knowledge to thrive in various sectors of the hospitality industry. This program covers critical areas such as front desk management, housekeeping operations, food and beverage management, and human resources planning. Students will learn from industry professionals and gain practical experience by serving guests in on-campus facilities, including a café, event center, and boutique-style guest rooms. A significant component of the program is a 14-week work-integrated learning experience with leading industry partners, enhancing students' learning and career readiness. Graduates will be well-prepared to deliver exceptional service and meet guests' needs, making a positive impact in the hospitality sector.

Program Structure

The Hospitality - Hotel Operations Management program is structured to provide a comprehensive education over a period of 2 years, divided into 4 semesters. The program includes:

• Hands-on training in state-of-the-art facilities
• Work-integrated learning opportunities
• Industry-recognized certifications, including Smart Serve and CPR/First Aid
• Exposure to various operational aspects of hotel management

This program is designed to prepare students for a successful career in the hospitality industry, ensuring they acquire both theoretical knowledge and practical skills necessary for various roles.

Featured Experiences

• Hands-on experience serving guests in The Local Cafe and Restaurant and a 20,000 sq. ft. Event Centre.
• Access to four boutique-style guest rooms for practical training.
• Work-integrated learning experience with leading industry partners.
• Training in relevant technology and industry certifications.
• Courses led by industry professionals to ensure real-world relevance.

Career Options

Graduates of the Hospitality - Hotel Operations Management program can pursue various career paths in Canada, including:

• General Manager: Oversee hotel operations, manage staff, and ensure guest satisfaction.
• Sales and Marketing Coordinator: Develop marketing strategies to promote hotel services and increase bookings.
• Housekeeping Manager: Supervise housekeeping staff, maintain cleanliness standards, and manage inventory.
• Food and Beverage Manager: Oversee dining operations, manage staff, and ensure quality service in restaurants and bars.
• Front Desk Manager: Manage front desk operations, handle guest inquiries, and ensure smooth check-in/check-out processes.
• Meeting and Event Coordinator: Plan and execute events, manage logistics, and ensure client satisfaction.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.