College Diploma - Customer Service (co-op) - Evening at Greystone College - Program overview

This program is currently under review and being updated. For the most up-to-date information, please contact us.

Program overview

Admission Requirements

Intakes

Last updated on 2026-03-06

Program overview

The Diploma in Customer Service at Greystone College is designed to equip students with the essential skills needed to deliver exceptional customer service across various industries. This program emphasizes the importance of customer relationships and teamwork, preparing students for success in environments such as restaurants, hotels, retail stores, and more. With a focus on practical experience, students can choose the co-op option to gain hands-on experience in client-facing roles, enhancing their employability in the competitive job market.

Program structure

The Diploma in Customer Service program offers a comprehensive structure that includes both academic study and practical co-op experience. The program is available in both morning and evening schedules, with the following options:

Academic Morning Schedule: 24 weeks of study with up to 8 weeks of scheduled breaks.
Co-op Morning Schedule: 24 weeks of study plus 24 weeks of co-op placement.
Academic Evening Schedule: 36 weeks of study with 12 weeks of scheduled breaks.
Co-op Evening Schedule: 36 weeks of study plus 36 weeks of co-op placement.

This structure allows students to balance their studies with practical work experience, making them well-prepared for entry-level positions in customer service. The co-op option is particularly beneficial, providing students with valuable Canadian references and real-world experience in their field.

Featured Experiences

The Diploma in Customer Service program includes several unique features that enhance the learning experience:

Co-op Work Placement: Students can participate in a co-op program that allows them to gain hands-on experience in a client-facing role.
Industry Certifications: Students will learn about food safety and safe service of alcohol, preparing them for recognized certifications required in food and beverage service roles.
Teamwork and Communication Skills: The program emphasizes the development of teamwork, communication, and collaboration skills essential for success in customer service.
Practical Learning: Students will engage in real-world scenarios to apply their skills and knowledge effectively.

Career Options

Graduates of the Diploma in Customer Service can pursue a variety of career paths in Canada, including:

Waiter/Waitress: Provide food and beverage service in restaurants, hotels, and events.
Food and Beverage Server: Serve food and drinks, ensuring customer satisfaction in dining establishments.
Information Desk Clerk: Assist customers with inquiries and provide information about services and products.
Hotel Information Clerk: Work at the front desk, assisting guests with check-in, check-out, and general inquiries.
Contact Center Agent: Handle customer service inquiries over the phone or online, providing support and solutions.

These roles highlight the diverse opportunities available to graduates, allowing them to leverage their customer service skills in various sectors.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.

Visit Greystone College official website

Last updated on 2026-03-06

Program overview

Academic Requirements

To be admitted to the College Diploma - Customer Service (co-op) program at Greystone College Canada, prospective students must meet specific academic requirements. Here are the key points to consider:

All applicants must submit their academic records and any other documents deemed necessary for admission purposes. If a prospective student does not meet the program admission requirements, neither the institution nor the student can waive the requirements.

For international students, particularly those from Vietnam and other Asian countries, the following requirements apply:

Applicants must have a secondary school diploma or equivalent.
If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student.

For students applying to Greystone College Toronto specifically:

Must have an Ontario Secondary School Diploma (OSSD) or equivalent, which includes:

Secondary school diploma from a Canadian or United States jurisdiction.
General Education Development (GED) certificate issued by a Canadian province or territory.
Transcript, diploma, or certificate from another country assessed at an Ontario OSSD level by a recognized assessment service.

If the applicant does not meet the academic qualifications, they must:

Be at least 18 years of age on or before the day the program commences.
Successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.

For students applying to Greystone College Vancouver:

Must have a secondary school diploma or equivalent.
If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student.

Transcripts may be required to be evaluated by WES in some cases. For any clarification and support regarding the application process, please contact LOA Portal's advisors.

Language Requirements

The language proficiency requirements for the College Diploma - Customer Service (co-op) program are as follows:

VANCOUVER

ILSC University Pathway: minimum level I3
IELTS Academic: minimum overall score of 5.5
TOEFL IBT: minimum overall score of 46
CAEL: minimum overall score of 40
CELPIP: Listening 7, Speaking 7, Reading 6, Writing 6
Duolingo: minimum score of 95
PTE Academic/PTE Core: minimum overall score of 46
Cambridge Main Suite Exams: B2 First – grade C

TORONTO

ILSC Academic English Placement Test: minimum level B4
ILSC pathway programs: minimum level B4
IELTS Academic/IELTS General Training/IELTS One Skill Retake: minimum overall score of 4
TOEFL IBT: minimum overall score of 31
CELPIP: minimum score of 4
Duolingo: minimum score of 60
PTE Academic/PTE Core: minimum overall score of 36
Cambridge Main Suite Exams: A2 Key – grade B

Please check with our team for more details.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors. The listed minimum requirements are a guideline and do not guarantee admission. Do not worry, we will notify you of any changes during the application process.

Not meeting the minimum language requirements?

You may still be able to apply!