College Diploma - Customer Service - Accelerated (co-op) - Daytime at Greystone College - Program overview

This program is currently under review and being updated. For the most up-to-date information, please contact us.

Program overview

Admission Requirements

Intakes

Last updated on 2026-03-06

Program overview

The Diploma in Customer Service at Greystone College is designed to equip students with the essential skills needed to deliver exceptional customer service across various industries. This program emphasizes the importance of customer relationships and teamwork, preparing students for success in dynamic workplaces such as restaurants, hotels, retail stores, and more. With a focus on practical experience, students can choose the co-op option to gain hands-on experience in a client-facing role, enhancing their employability in the customer service sector.

Program structure

The Diploma in Customer Service program offers a comprehensive structure that includes both academic study and practical co-op experience. The program is designed to be flexible, accommodating different schedules to suit students' needs. Key details include:

Program Length:
- Academic Morning: 24-25 weeks
- Co-op Morning: 48-49 weeks
- Academic Evening: 36 weeks
- Co-op Evening: 36 weeks
Co-op option available for hands-on experience in customer service roles.
Scheduled breaks included in the program length, with variations between campuses.

This structure ensures that students not only learn theoretical concepts but also apply them in real-world settings, making them job-ready upon graduation.

Featured Experiences

The Diploma in Customer Service program offers several unique features that enhance the learning experience:

Co-op work placement provides practical experience in a client-facing role.
Hands-on training in customer service skills applicable across various industries.
Opportunities to earn recognized certifications in food safety and alcohol service.
Development of teamwork, communication, and collaboration skills essential for success in customer service.
Access to a network of industry professionals through co-op placements.

Career Options

Graduates of the Diploma in Customer Service can pursue a variety of career paths in Canada, including:

Waiter/Waitress: Provide food and beverage service in restaurants, hotels, and events.
Food and Beverage Server: Manage customer orders and ensure a pleasant dining experience.
Information Desk Clerk: Assist customers with inquiries and provide information about services.
Hotel Information Clerk: Serve as a point of contact for guests, addressing their needs and concerns.
Contact Center Agent: Handle customer service inquiries via phone or online platforms.

These roles highlight the diverse opportunities available to graduates, allowing them to leverage their customer service skills in various sectors.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.

Visit Greystone College official website

Last updated on 2026-03-06

Program overview

Academic Requirements

To be admitted to the College Diploma - Customer Service - Accelerated (co-op) program at Greystone College Canada, prospective students must meet specific academic requirements. Here are the key points:

General Admission Requirements:

All applicants must submit academic records and other necessary documents with their application.
Applicants must have a secondary school diploma or equivalent.
If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student.

Specific Requirements for Greystone College Toronto:

Applicants must have an Ontario Secondary School Diploma (OSSD) or an equivalent qualification, which may include:

Secondary school diploma from a Canadian or United States jurisdiction.
General Education Development (GED) certificate issued by a Canadian province or territory.
Transcript, diploma, or certificate from another country assessed at an Ontario OSSD level.

If the applicant does not meet the academic qualifications, they must:

Be at least 18 years of age on or before the program commencement date.
Successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.

Specific Requirements for Greystone College Vancouver:

Applicants must have a secondary school diploma or equivalent.
Mature student status may be granted to applicants over 19 years old who have not completed secondary school.

Transcripts may be required to be evaluated by WES in some cases.

For any clarification and support regarding the application process, please contact LOA Portal's advisors.

Language Requirements

The language proficiency requirements for the College Diploma - Customer Service - Accelerated (co-op) program are as follows:

VANCOUVER

ILSC University Pathway: minimum level I3
IELTS Academic: minimum overall score of 5.5
TOEFL IBT: minimum overall score of 46
CAEL: minimum overall score of 40
CELPIP: Listening 7, Speaking 7, Reading 6, Writing 6
Duolingo: minimum score of 95
PTE Academic/PTE Core: minimum overall score of 46
Cambridge Main Suite Exams: B2 First – grade C

TORONTO

ILSC Academic English Placement Test: minimum level B4
ILSC pathway programs: minimum level B4
IELTS Academic/IELTS General Training/IELTS One Skill Retake: minimum overall score of 4
TOEFL IBT: minimum overall score of 31
CELPIP: minimum score of 4
Duolingo: minimum score of 60
PTE Academic/PTE Core: minimum overall score of 36
Cambridge Main Suite Exams: A2 Key – grade B

Please check with our team for more details.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors. The listed minimum requirements are a guideline and do not guarantee admission. Do not worry, we will notify you of any changes during the application process.

Not meeting the minimum language requirements?

You may still be able to apply!