Last updated on 2025-07-10
Program overview
The Diploma in Customer Service at Greystone College is designed to equip students with the essential skills needed to deliver exceptional customer service across various industries. This program emphasizes the importance of customer relationships and teamwork, preparing students for success in environments such as restaurants, hotels, retail stores, and more. With a focus on practical experience, students can choose the co-op option to gain hands-on experience in client-facing roles, enhancing their employability in the competitive job market.
Program structure
The Diploma in Customer Service program offers a comprehensive structure that includes both academic study and practical co-op experience. The program is available in both morning and evening schedules, with the following options:
- Academic Morning: 24-32 weeks of study
- Co-op Morning: 48-56 weeks, including 24 weeks of co-op placement
- Academic Evening: 46-48 weeks of study
- Co-op Evening: 86-88 weeks, including 36 weeks of co-op placement
Students can expect to develop a solid foundation in customer service skills, teamwork, and communication. The co-op program allows students to apply their skills in real-world settings, providing valuable Canadian work experience and references. This structure ensures that graduates are well-prepared for entry-level positions in the hospitality, tourism, and retail sectors.
Featured Experiences
- Co-op Program: Gain hands-on experience in a client-facing role related to your studies.
- Workplace Skills Development: Courses designed to enhance communication, teamwork, and customer interaction skills.
- Certification Preparation: Training for recognized certifications in food safety and alcohol service, essential for many hospitality roles.
- Real-World Application: Opportunities to practice skills in local workplaces during co-op placements.
Career Options
- Food and Beverage Attendant: Provide excellent service in restaurants and cafes, ensuring customer satisfaction.
- Front Desk Receptionist: Manage guest check-ins and inquiries in hotels, creating a welcoming environment.
- Function Attendant: Assist in organizing and managing events, ensuring smooth operations and guest satisfaction.
- Restaurant Host/Hostess: Greet and seat customers, manage reservations, and maintain a pleasant dining atmosphere.
- Sales Clerk/Customer Service Attendant: Assist customers in retail settings, providing product information and support.
DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.
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