College Diploma - Customer Service - Accelerated (co-op) - Afternoon at Greystone College - Program overview

This program is currently under review and being updated. For the most up-to-date information, please contact us.

Program overview

Admission Requirements

Intakes

Last updated on 2026-03-06

Program overview

The Diploma in Customer Service at Greystone College is designed to equip students with the essential skills needed to deliver exceptional customer service across various industries. This program focuses on developing strong communication, teamwork, and relationship-building skills, which are crucial for success in customer-driven environments such as restaurants, hotels, and retail stores. Students will learn the fundamentals of providing excellent customer experiences, preparing them for a rewarding career in customer service.

Program structure

The Diploma in Customer Service program offers a comprehensive structure that includes both academic study and practical co-op experience. The program is available in two formats: Academic and Co-op, with the following details:

Program Length:
- Academic Morning: 24-25 weeks
- Co-op Morning: 48-49 weeks
- Academic Evening: 36 weeks
- Co-op Evening: 36 weeks
Co-op option available for hands-on experience in a client-facing role.
Students will have scheduled breaks during their study periods, with specific adjustments made for public holidays.

This structure ensures that students not only gain theoretical knowledge but also practical experience, enhancing their employability in the customer service sector.

Featured Experiences

Co-op program provides real-world experience in customer service roles.
Hands-on training in various customer service environments, including hospitality and retail.
Opportunities to earn recognized certifications in food safety and alcohol service.
Development of teamwork and communication skills through collaborative projects.
Access to a network of industry professionals for future job opportunities.

Career Options

Waiter/Waitress: Provide food and beverage service in restaurants, hotels, and events.
Food and Beverage Server: Manage customer orders and ensure a pleasant dining experience.
Information Desk Clerk: Assist customers with inquiries and provide information about services.
Hotel Information Clerk: Serve as a point of contact for guests, addressing their needs and concerns.
Contact Center Agent: Handle customer service inquiries via phone or online platforms.

Graduates of the Diploma in Customer Service can pursue various roles in the hospitality, retail, and tourism industries, leveraging their skills to enhance customer satisfaction and drive business success.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.

Visit Greystone College official website

Last updated on 2026-03-06

Program overview

Academic Requirements

To be admitted to the College Diploma - Customer Service - Accelerated (co-op) program at Greystone College Canada, prospective students must meet specific academic requirements. Here are the key points to consider:

All applicants must submit their academic records and any other documents deemed necessary for admission purposes.
For Greystone College Toronto, applicants must have an Ontario Secondary School Diploma (OSSD) or an equivalent qualification. Accepted equivalents include:

Secondary school diploma from a Canadian or United States jurisdiction.
General Education Development (GED) certificate issued by a Canadian province or territory.
Transcript, diploma, or certificate from another country, assessed at an Ontario OSSD level by a recognized assessment service.
Canadian or U.S. postsecondary diploma or degree.

If the applicant does not meet the academic qualifications, they must be at least 18 years of age on or before the program commencement date and successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.
For Greystone College Vancouver, applicants must have a secondary school diploma or equivalent. If they have not completed secondary school and are at least 19 years of age, they may apply as a mature student.

Transcripts may be required to be evaluated by WES in some cases. For any clarification and support regarding the application process, please contact LOA Portal's advisors.

Language Requirements

The following language proficiency tests and their respective minimum scores are accepted for the College Diploma - Customer Service - Accelerated (co-op) program:

Vancouver:
- ILSC University Pathway: minimum level I3
- IELTS Academic: minimum overall score of 5.5
- TOEFL IBT: minimum overall score of 46
- CAEL: minimum overall score of 40
- CELPIP: Listening 7, Speaking 7, Reading 6, Writing 6
- Duolingo: minimum score of 95
- PTE Academic/PTE Core: minimum overall score of 46
- Cambridge Main Suite Exams: B2 First – grade C
Toronto:
- ILSC Academic English Placement Test: minimum level B4
- ILSC pathway programs: minimum level B4
- IELTS Academic/IELTS General Training/IELTS One Skill Retake: minimum overall score of 4
- TOEFL IBT: minimum overall score of 31
- CELPIP: minimum score of 4
- Duolingo: minimum score of 60
- PTE Academic/PTE Core: minimum overall score of 36
- Cambridge Main Suite Exams: A2 Key – grade B

Please check with our team for more details.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors. The listed minimum requirements are a guideline and do not guarantee admission. Do not worry, we will notify you of any changes during the application process.

Not meeting the minimum language requirements?

You may still be able to apply!