College Diploma - Customer Service - Evening at Greystone College - Program overview

This program is currently under review and being updated. For the most up-to-date information, please contact us.

Program overview

Admission Requirements

Intakes

Last updated on 2026-03-06

Program overview

The Diploma in Customer Service at Greystone College, available in both Vancouver and Toronto, is designed to equip students with the essential skills needed to deliver exceptional customer service across various industries. This program emphasizes the importance of customer relationships and teamwork, preparing students for success in environments such as restaurants, hotels, retail stores, and more. With a focus on practical experience, students will learn to navigate the challenges of customer service, ensuring they are well-prepared for their future careers.

Program structure

The Diploma in Customer Service offers a comprehensive structure that includes both academic study and practical co-op experience. The program is designed to be flexible, catering to students' schedules with both morning and evening options. Key details include:

Program Length:
- Academic Morning: 24-25 weeks
- Co-op Morning: 48-49 weeks
- Academic Evening: 36 weeks
- Co-op Evening: 36 weeks
Co-op program available for hands-on experience in customer service roles.
Scheduled breaks included in both academic and co-op programs.

This structure ensures that students not only gain theoretical knowledge but also practical skills that are essential in the customer service field.

Featured Experiences

The Diploma in Customer Service program offers several unique features that enhance the learning experience:

Co-op opportunities that provide real-world experience in customer service roles.
Hands-on training in food safety and responsible alcohol service, preparing students for certifications required in the industry.
Development of teamwork, communication, and collaboration skills essential for success in customer service.
Access to a network of industry professionals through co-op placements, providing valuable references for future employment.

Career Options

Graduates of the Diploma in Customer Service can pursue a variety of career paths in Canada, including:

Waiter/Waitress: Provide food and beverage service in restaurants, hotels, and events.
Food and Beverage Server: Manage customer orders and ensure a pleasant dining experience.
Information Desk Clerk: Assist customers with inquiries and provide information about services.
Hotel Information Clerk: Serve as a point of contact for guests, addressing their needs and concerns.
Contact Center Agent: Handle customer service inquiries via phone or online, ensuring customer satisfaction.

These roles highlight the diverse opportunities available to graduates, allowing them to apply their skills in various sectors of the customer service industry.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.

Visit Greystone College official website

Last updated on 2026-03-06

Program overview

Academic Requirements

To be admitted to the College Diploma - Customer Service program at Greystone College Canada, prospective students must meet specific academic requirements. Here are the key points to consider:

All applicants must submit their academic records and any other documents deemed necessary for admission purposes. If a prospective student does not meet the program admission requirements, neither the institution nor the student can waive the requirements.

For international students, particularly those from Vietnam and other Asian countries, the following requirements apply:

Applicants must have a secondary school diploma or equivalent.
If the applicant has not completed secondary school and is at least 19 years of age, they may apply as a mature student.

For students applying to Greystone College Toronto specifically, they must:

Have an Ontario Secondary School Diploma (OSSD) or equivalent. Accepted equivalents include:

Secondary school diploma from a Canadian or United States jurisdiction.
General Education Development (GED) certificate issued by a Canadian province or territory.
Transcript, diploma, or certificate from another country, assessed at an Ontario OSSD level by a recognized assessment service.

If the applicant does not meet the academic qualifications listed above, they must:

Be at least 18 years of age on or before the day the program commences (19 if applying as a mature student).
Successfully complete the Wonderlic Scholastic Level Exam (SLE) with a minimum score of 14.

Transcripts may be required to be evaluated by WES in some cases. For any clarification and support regarding the application process, please contact LOA Portal's advisors.

Language Requirements

The following language proficiency requirements are applicable for the Diploma in Customer Service program:

VANCOUVER

ILSC University Pathway: minimum level I3
IELTS Academic: minimum overall score of 5.5
TOEFL IBT: minimum overall score of 46
CAEL: minimum overall score of 40
CELPIP: Listening 7, Speaking 7, Reading 6, Writing 6
Duolingo: minimum score of 95
PTE Academic/PTE Core: minimum overall score of 46
Cambridge Main Suite Exams: B2 First – grade C

TORONTO

ILSC Academic English Placement Test: minimum level B4
ILSC pathway programs: minimum level B4
IELTS Academic/IELTS General Training/IELTS One Skill Retake: minimum overall score of 4
TOEFL IBT: minimum overall score of 31
CELPIP: minimum score of 4
Duolingo: minimum score of 60
PTE Academic/PTE Core: minimum overall score of 36
Cambridge Main Suite Exams: A2 Key – grade B

Please check with our team for more details.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors. The listed minimum requirements are a guideline and do not guarantee admission. Do not worry, we will notify you of any changes during the application process.

Not meeting the minimum language requirements?

You may still be able to apply!