College Diploma - Hospitality Operations - Evening

Program overview

The Diploma in Hospitality Operations Co-op at Greystone College Vancouver is designed to provide students with a comprehensive understanding of operational processes in the tourism and hospitality sectors. This program emphasizes the importance of excellent customer service and prepares students for various roles within the industry. By engaging in both theoretical and practical learning, students will develop the skills necessary to manage guest relations, front desk operations, and food and beverage services effectively. The co-op placement component allows students to gain hands-on experience in a real-world hospitality setting, enhancing their employability upon graduation.

Program structure

The Diploma in Hospitality Operations Co-op program is structured to be completed in a duration of 86-88 weeks. This includes:

• 50-52 weeks of study focused on hospitality operations.
• 36 weeks of co-op placement to gain practical experience in the field.

Classes are scheduled in the evenings, typically from Monday to Thursday, allowing students to balance their studies with other commitments. The program also offers credit transfer options to some partner schools, providing students with further educational opportunities. The co-op component is a significant aspect of the program, as it combines academic learning with practical work experience, giving students a competitive edge in the job market.

Featured Experiences

• The program includes a co-op placement that provides students with hands-on experience in a hospitality role.
• Students will have the opportunity to earn additional certifications from the American Hotel and Lodging Educational Institute (AHLEI).
• Courses are designed to cover essential operational aspects of the lodging and food service industry.
• Students will develop skills in managing guest relations, front desk operations, and food and beverage services.
• The program is approved by the Private Training Institutions Regulatory Unit (PTIRU) of British Columbia.

Career Options

• Guest Services Agent: Responsible for assisting guests with check-in and check-out processes, providing information about hotel services, and addressing guest inquiries.
• Hotel Front Desk Agent: Manages front desk operations, including reservations, guest check-ins, and handling customer complaints.
• Room Attendant: Ensures that guest rooms are clean, well-stocked, and maintained to high standards of cleanliness and comfort.
• Food and Beverage Manager: Oversees dining operations, including menu planning, staff management, and ensuring customer satisfaction in food service.
• Convention Planner: Coordinates events and meetings, managing logistics, vendor relationships, and ensuring successful execution of events.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.