Service Excellence with Business Communications

Program overview

The Service Excellence with Business Communications program at ILAC International College is designed to enhance your communication skills while equipping you with essential Canadian workplace skills in customer service. This program focuses on various aspects of business communication, including professional presentation skills, sales, hospitality, food and beverage service, and event planning. Offered exclusively in Toronto, Ontario, this program provides students with the opportunity to earn a Canadian diploma or certificate while gaining valuable work experience in Canada. With a commitment to fostering effective communication, this program prepares students for success in the dynamic business environment.

Program structure

The Service Excellence with Business Communications program offers two distinct options for students:

• 16 Month Diploma with Co-op - This option includes 30 weeks of in-class instruction followed by a 30-week co-op placement, allowing students to gain practical experience in the field.
• 8 Month Certificate - This option consists of 30 weeks of in-class learning, focusing on the core competencies required for effective business communication.

Both programs are structured to provide a comprehensive understanding of customer service and communication strategies. The co-op component is a significant highlight, offering students the chance to apply their knowledge in real-world settings. Students can expect to attend classes Monday through Friday, with a combination of in-person and online learning components. The program is designed to ensure that students are well-prepared for the demands of the Canadian workplace.

Featured Experiences

The Service Excellence with Business Communications program includes several unique features that enhance the learning experience:

• Co-op Work Experience - Students gain hands-on experience in customer service roles, allowing them to apply classroom knowledge in a professional setting.
• Professional Networking - The co-op term provides opportunities to develop professional contacts within the industry, which can be beneficial for future job placements.
• Support from Co-op Advisors - Students receive guidance throughout the co-op placement process, ensuring they find suitable positions that align with their career goals.
• Full-time Work During Co-op - Students are allowed to work full-time during their co-op term, further enhancing their practical experience.

Career Options

Graduates of the Service Excellence with Business Communications program can pursue a variety of career opportunities in Canada, including:

• Sales Representative - Responsible for selling products and services, building relationships with clients, and meeting sales targets.
• Sales Ambassador - Engages with customers to promote products, provide information, and enhance brand awareness.
• Retail Sales Associate - Assists customers in retail settings, providing product knowledge and ensuring a positive shopping experience.
• Barista - Prepares and serves coffee and other beverages, while providing excellent customer service in a café environment.
• Hotel Front Desk Staff - Manages guest check-ins and check-outs, addresses inquiries, and ensures a welcoming atmosphere for visitors.

These roles highlight the diverse opportunities available to graduates, emphasizing the importance of effective communication and customer service skills in various industries.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.