Service Excellence for Business

Program overview

Enhance your business acumen with ILAC International College's Service Excellence for Business program. This course is designed to unlock the secrets to outstanding customer service while equipping students with essential Canadian workplace skills. The program covers various topics, including sales, human resources, leadership, hospitality, and event planning. It has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills. Students will earn a Canadian Diploma and gain valuable work experience in Canada, making them well-prepared for a successful career in customer service.

Program structure

The Service Excellence for Business program is structured to provide a comprehensive learning experience over a 1 Year Diploma with Co-op. The program includes:

• 24 weeks of in-class instruction
• 4 weeks of break
• 24 weeks of co-op work experience

This program also offers a 6 Month Certificate option, which consists of:

• 24 weeks in class
• 2 weeks for a final project

Students can expect to attend classes Monday through Friday from 3:00 PM to 6:00 PM, along with an additional 5 hours of online components per week. The co-op component allows students to practice their customer service skills in real-world settings, enhancing their resumes and professional networks. Co-op Advisors are available to support students in finding suitable placements.

Featured Experiences

The Service Excellence for Business program includes several unique features that enhance the learning experience:

• Guaranteed job opportunities during the co-op term, ensuring students gain practical experience.
• Hands-on learning through real-world applications of customer service skills.
• Support from Co-op Advisors to help students secure relevant work placements.
• Opportunities to develop professional contacts within the industry.
• Full-time work during the co-op component, allowing students to immerse themselves in the Canadian workplace.

Career Options

Graduates of the Service Excellence for Business program can pursue various career opportunities in Canada, including:

• Sales Representative: Responsible for selling products and services, building relationships with clients, and meeting sales targets.
• Sales Ambassador: Acts as a brand representative, promoting products and engaging with customers to enhance brand loyalty.
• Retail Sales Associate: Provides customer service in retail settings, assisting customers with purchases and maintaining store presentation.
• Barista: Prepares and serves coffee and other beverages, providing excellent customer service in a fast-paced environment.
• Hotel Front Desk Agent: Manages guest check-ins and check-outs, addresses guest inquiries, and ensures a positive experience for hotel patrons.

These roles allow graduates to apply their skills in customer service and gain valuable experience in various sectors of the hospitality and business industries.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.