Certificate In Customer Service Excellence (Accelerated)

Program overview

The Certificate in Customer Service Excellence (Accelerated) program at the Toronto School of Management is designed to equip students with the essential skills needed to excel in the hospitality and tourism industry. This program focuses on delivering exceptional customer service and experiences, preparing students to become leaders in the field. With a blend of theoretical knowledge and practical application, students will learn from industry experts and develop core competencies such as problem-solving, relationship-building, and teamwork. The program culminates in a capstone project that allows students to apply their learning to real-world challenges, ensuring they are well-prepared for their future careers.

Program structure

The Certificate in Customer Service Excellence (Accelerated) program spans a total of 24 weeks, which includes:

• 12 weeks of in-class instruction
• 12 weeks dedicated to a final capstone project

This full-time program is structured to provide students with a comprehensive understanding of hospitality management, including front desk operations, food and beverage service, and customer experience. Students will also engage in hands-on training with the innRoad property management system, enhancing their practical skills. The program emphasizes the development of effective communication skills and the latest trends in the hospitality and tourism industry. Additionally, students will have the opportunity to strengthen their resumes with Canadian work experience through the capstone project.

Featured Experiences

The Certificate in Customer Service Excellence (Accelerated) program offers several unique features that enhance the learning experience:

• Hands-on training with the innRoad property management system
• A comprehensive capstone project that allows students to apply their knowledge in real-world scenarios
• Mentorship from industry professionals during the capstone project
• Structured phases for the capstone project, including goal setting, research, and final presentation
• Focus on developing competencies such as leadership, teamwork, and effective problem-solving

Career Options

Graduates of the Certificate in Customer Service Excellence (Accelerated) program can pursue a variety of career opportunities in Canada, including:

• Hotel Front Desk Clerk: Responsible for managing guest check-ins and check-outs, providing information about hotel services, and addressing guest inquiries.
• Banquet Server: Works at events to serve food and beverages, ensuring a high level of customer service and satisfaction.
• Guest Services Agent: Acts as the primary point of contact for guests, assisting with reservations, inquiries, and providing information about local attractions.
• Food and Beverage Server: Provides excellent service in restaurants or catering events, taking orders and ensuring customer satisfaction.
• Customer Service Representative: Handles customer inquiries and complaints, providing solutions and ensuring a positive customer experience.

These roles highlight the diverse opportunities available to graduates, allowing them to apply their skills in various settings within the hospitality and tourism industry.

DISCLAIMER: The information above is subject to change. For the latest updates, please contact LOA Portal's advisors.